-
Designing for sense‑making
How to prevent the rush to solutions that undermines good decisions Last week I wrote about how AI is quietly replacing working sessions. Instead of pulling people together to understand a messy problem, someone “puts it into AI” and emails…
-
How to Reset a Room Full of Preconceived Ideas
When Assumptions Threaten Real Collaboration I was tasked with turning some 80s office space, mahogany boardroom and all, into a collaborative hub for our project team. Volunteers from across the teams showed up ready to redesign it, assigning spaces to…
-
Making the Case for Small Wins
As UXers, here are just a few of the challenges we are facing today: In addition to these, we are facing all sorts of economic and social challenges. Sometimes it feels like the world is moving backwards instead of progressing.…
-
Boosting Mental Health in Design: How to Create a Supportive Workplace
No matter where you work or what level you hold, it’s a hard time to be in tech, let alone design. We’re dealing with so many changes and pressures: The anxiety of returning to the office (RTO) and commuting. Uncertainties…
-
AI-Generated UX Theatre: How AI can mimic user-centered design
Artificial intelligence (AI) promises to revolutionize how we work. And as with all new technologies, there are two sides to the story. Applying AI to user experience design presents the risk of UX Theatre. What is UX Theatre? I originally…
-
Designing the team experience: Building an open and supportive team culture through design
Source Back in 2018, I wrote a talk called “Designing the team experience: Building culture through onboarding“. The focus was using onboarding to build and foster a strong team culture. One of the key tenets I hold about design leadership…
-
It’s ok to set boundaries at work
Source It’s possible to be high performing and set clear boundaries about your role and accountability in the workplace. Anyone who has worked as a unicorn or generalist at some point in their career might be used to doing it…
-
My most successful UX project (that no one knows about)
Let me tell you about my favourite project. A decade ago, I was part of a small group of women who made something happen that was small and huge at the same time. We were incredibly successful and nearly no…
-
spydergrrl talks UX Theatre on Good Morning UX
I had the pleasure of talking about (what else?) UX Theatre with some new friends over at Design Team as part of their Good Morning UX podcast series. Good Morning UX is about “the universe of design inserted in practical contexts about…
-
Designing human-centered performance reviews
Why do I care so much about performance reviews? My worst performance review caused me to leave my job within weeks. I went from years of surpassing expectations to being told I was not meeting them. Had my performance actually…
