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Designing Collaboration When “Back to the Office” Still Means Remote
You’re being told that going back to the office will fix collaboration. It might not. You may find yourself in the office more often while your team is still scattered across locations and schedules. In that scenario, “being together” becomes…
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What Did We Create Together? Redesigning How Your Team Spends Its Time
Most organizations do not have a meeting problem. They have a collaboration problem disguised as meetings.We gather people, fill calendars, and call it teamwork, but often nothing meaningful is produced. Eight people in a one-hour meeting represent an entire day…
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When Collaboration Is New: Letting Culture Set the Pace of Your Workshops
I was brought in to redesign a national service for a program that had always been run regionally. Each regional team treated its territory like a separate organization. Their work, audiences, and priorities all felt local. When I started talking…
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Designing for sense‑making
How to prevent the rush to solutions that undermines good decisions Last week I wrote about how AI is quietly replacing working sessions. Instead of pulling people together to understand a messy problem, someone “puts it into AI” and emails…
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How to Reset a Room Full of Preconceived Ideas
When Assumptions Threaten Real Collaboration I was tasked with turning some 80s office space, mahogany boardroom and all, into a collaborative hub for our project team. Volunteers from across the teams showed up ready to redesign it, assigning spaces to…
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Making the Case for Small Wins
As UXers, here are just a few of the challenges we are facing today: In addition to these, we are facing all sorts of economic and social challenges. Sometimes it feels like the world is moving backwards instead of progressing.…
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Boosting Mental Health in Design: How to Create a Supportive Workplace
No matter where you work or what level you hold, it’s a hard time to be in tech, let alone design. We’re dealing with so many changes and pressures: The anxiety of returning to the office (RTO) and commuting. Uncertainties…
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AI-Generated UX Theatre: How AI can mimic user-centered design
Artificial intelligence (AI) promises to revolutionize how we work. And as with all new technologies, there are two sides to the story. Applying AI to user experience design presents the risk of UX Theatre. What is UX Theatre? I originally…
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Designing the team experience: Building an open and supportive team culture through design
Source Back in 2018, I wrote a talk called “Designing the team experience: Building culture through onboarding“. The focus was using onboarding to build and foster a strong team culture. One of the key tenets I hold about design leadership…
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It’s ok to set boundaries at work
Source It’s possible to be high performing and set clear boundaries about your role and accountability in the workplace. Anyone who has worked as a unicorn or generalist at some point in their career might be used to doing it…
