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Rethinking Digital Government: What It Really Means to Put Users First
Keep Calm and Hack the Government At its most fundamental, government does two things: governs (policies, rules, laws) and delivers services (passports, employment insurance, etc). Which is why, in this blogger’s opinion, digital government should consist of two things, and…
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Stop Waiting for Permission and Start Failing
One of the most overused and misunderstood phrases circulating around my organization right now is: fail fast. Everyone says it but no one can define it. Oh but they might try: “It’s, you know, skunkworks, pilots, hackathons. It means we…
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Hacking My Perspective Helped Me Find Work Satisfaction
I was chatting with a close friend recently about our our work lives and she mentioned difficulty finding satisfaction with her work given her lack of control in her work situation. I had come to some realizations about my own…
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Tackling the Dirty Jobs of Data and IM with Artificial Intelligence
This is the second in what will inevitably be a series of AI-related posts. See my first post, Artificial Intelligence, UX and the Future of Findability. Source: Pixabay Every organization has dirty jobs that it should be doing, but that no…
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Designing for Outcomes: Building Better Hackathons, Design Jams & Workshops
Credit: spydergrrl Here’s a conversation I’ve had on multiple occasions: Them: “We’re going to run a hackathon.” Me: “Why?” Them: “What do you mean, why?” Me: “What are your goals? Who are you inviting? What kind of experience would you…
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Artificial Intelligence, UX & The Future of Findability
Credit: Martin Grandjean [CC BY-SA 3.0], via Wikimedia Commons I’m completely obsessed with the idea of using artificial intelligence, search patterns and information architecture to improve the findability of content. OBSESSED. It seems like we’re on the cusp of doing…
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How to Be a Bad Business Analyst
Image by Intersection Consulting, CCBY2.0 I am a Business Analyst. I know, I know. We suck. Business Analysis is all about useless documentation and templates, right? BAs are sticklers for detail and overloading process onto projects. And did I mention all.…
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Dear Extrovert: Tips for Chitchat With an Introvert
So, you’re an extrovert. Congratulations. Go tell someone else all about it. Because I’m exhausted just thinking about it. All the people-ing. And worse, I’m afraid that you’re about to tell me all about how great extroversion is, and how…
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Designing Inclusive Interactions with Remote Workers
Credit: Vanessa Miemis on Flickr (CC BY-NC-SA 2.0) I work with a bunch of tech-savvy nerds who can work from anywhere. And yet we suck at working remotely. Actually, we suck at working with people who are working remotely. When…
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“How are you getting away with that?!” Building UX into Everyday Work
I’m on what I call a ‘luxurious” project. We are a budget initiative which means we have the funds we need to get our work done. We are a bunch of nerds in a policy shop which means no one…
Latest Posts
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- My most successful UX project (that no one knows about)