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Swimming in the UX data lake: Using machine learning to give new life to government UX research data
Image by mohamed Hassan from Pixabay Back in 2009, the now-defunct User Experience Working Group was a foundling in the Government of Canada (GC). We were a bunch of practitioners who self-organized into a team that worked on making user experience design…
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“Why don’t you just”: Why gov doesn’t need tech saviourism (but we do need you)
In a conversation about civic tech, I commented: “Truth is, we don’t need a tech panacea; government needs more service design. Honest-to-goodness end-to-end omni-channel ‘big D’ Design, aimed at serving citizens.” After 15 years working inside government (plus another 7…
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Designing for Team Spirit in a Remote World
It’s been an adjustment, working from home. Since the pandemic started, my staff has experienced isolation, ill family members, death of loved ones, demands of homeschooling, health scares, spousal job loss, and whole host of other concerns which would be…
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Rethinking Digital Government: What It Really Means to Put Users First
Keep Calm and Hack the Government At its most fundamental, government does two things: governs (policies, rules, laws) and delivers services (passports, employment insurance, etc). Which is why, in this blogger’s opinion, digital government should consist of two things, and…
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Tackling the Dirty Jobs of Data and IM with Artificial Intelligence
This is the second in what will inevitably be a series of AI-related posts. See my first post, Artificial Intelligence, UX and the Future of Findability. Source: Pixabay Every organization has dirty jobs that it should be doing, but that no…
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Artificial Intelligence, UX & The Future of Findability
Credit: Martin Grandjean [CC BY-SA 3.0], via Wikimedia Commons I’m completely obsessed with the idea of using artificial intelligence, search patterns and information architecture to improve the findability of content. OBSESSED. It seems like we’re on the cusp of doing…
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How to Be a Bad Business Analyst
Image by Intersection Consulting, CCBY2.0 I am a Business Analyst. I know, I know. We suck. Business Analysis is all about useless documentation and templates, right? BAs are sticklers for detail and overloading process onto projects. And did I mention all.…
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Designing Inclusive Interactions with Remote Workers
Credit: Vanessa Miemis on Flickr (CC BY-NC-SA 2.0) I work with a bunch of tech-savvy nerds who can work from anywhere. And yet we suck at working remotely. Actually, we suck at working with people who are working remotely. When…
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Epic Fails and Small Wins: What I’ve Learned So Far From My Career in Tech
By Publication of the original photo attributed to Levy & fils per [2] [Public domain or Public domain], via Wikimedia Commons In tech, the concept of agile development is a bit of a no brainer. Venture capitalists and start-up gurus…
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Thing I Want: Better (Any?) Voice Commands on All My Apps
Podcast Addict app (Credit: spydergrrl) Yesterday, I went out for my first trail run of the season. As I ran, I listened to a CBC Spark podcast which, as usual, was full of random and interesting stories about how tech…
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