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My most successful UX project (that no one knows about)
Let me tell you about my favourite project. A decade ago, I was part of a small group of women who made something happen that was small and huge at the same time. We were incredibly successful and nearly no…
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Tackling UX theatre: What designers can do
Illustration by Claire Murray via Flickr UX Theatre is the application of any sort of design methodology without including a single user in the process, or including users but merely for show. You’ve heard about it. In fact, you’re living…
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UX design has a dirty secret (My Fast Company CO.Design article)
Source Photos: cosmin4000/iStock, u.u./iStock I am excited to announce that I have written an article for Fast Company Co.Design which digs into UX Theatre. In it, I cover: What is UX Theatre? How two fundamental issues in the user experience…
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Finding joy in the work of design (even when projects don’t launch)
After being a user experience (UX) designer for almost 25 years, I’ve worked on a lot of projects and designs that have never launched or that changed significantly prior to launch. I truly believe that what has kept me sane…
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UX Theatre on UX Podcast (Episode #267)
UX Theatre has been getting some press in the first half of 2021. Just this Spring: Jesse James Garrett wrote about it in Fast Company (see I helped pioneer UX design. What I see today disturbs me) Tricia Wang also wrote…
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Swimming in the UX data lake: Using machine learning to give new life to government UX research data
Image by mohamed Hassan from Pixabay Back in 2009, the now-defunct User Experience Working Group was a foundling in the Government of Canada (GC). We were a bunch of practitioners who self-organized into a team that worked on making user experience design…
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Short talk: Service Design in a Rush
This video presents a short case study demonstrating the application of service design methodology in an accelerated fashion to evaluate the design of a government program. Topics covered include: rapid initiation (getting started right away), examining all facets of the…
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How to: Connect with the Government UX Community
Every week or so, I get a connection request on LinkedIn, a cold intro (BTW those are so uncool), or an email from someone asking some form of the following: I would love to have a coffee chat and…
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How to: Get Started in UX in Government
Image by Gerd Altmann from Pixabay Every month, I get requests from people in my network and complete strangers to “explain over coffee” any of the following: The state of UX in government How to build UX into a government…
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Designing for Team Spirit in a Remote World
It’s been an adjustment, working from home. Since the pandemic started, my staff has experienced isolation, ill family members, death of loved ones, demands of homeschooling, health scares, spousal job loss, and whole host of other concerns which would be…
Latest Posts
- Boosting Mental Health in Design: How to Create a Supportive Workplace
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- Designing the team experience: Building an open and supportive team culture through design
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- My most successful UX project (that no one knows about)